secretgeek - Hello IT Department
"At one time in my long and extraordinary career (*cough* today *cough*), I had a problem where an offshore IT department stopped replying to my emails. They had closed a support request as complete when it wasn't, and they ignored my every plea to have it reopened. Here's the email I sent, which successfully reopened the thread of communication.
..."
This made me laugh. While I don't have this issue anymore, I sure have in the past...
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