Friday, December 22, 2006

XBox 360 Warranty Extended to One Year, Retroactively...

Microsoft Extends Xbox 360 Warranty to One Year

"...

Effective today, the one-year warranty is now the standard for the Xbox 360 console. Customers who experience hardware issues with their Xbox 360 within one year of purchase can have their consoles repaired at no cost. Moreover, the new warranty policy is retroactive, so consumers who may have already paid for an out-of-warranty Xbox 360 repair within one year of purchase will be eligible for reimbursement of their console repair charges

...

Customers who have already paid out-of-warranty repair charges within their first year of ownership can expect reimbursement checks for the amount of their console repair in approximately 10 weeks. Reimbursements will be automatically distributed, so customers need not contact Microsoft. Customers who have questions regarding this policy change or experience any hardware issues should visit http://www.xbox.com/en-US/support/contact where they can check their warranty status, find troubleshooting information for common issues and find Xbox support contact information.

..."

You know what I find magical in this? The automatic reimbursements. That rocks.

They could have made it very AOL subscription canel'ish or rebate'ish. (I hate rebates, believing they are a total scam and go out of my way to avoid them and products using them. But that's just me... ;) Instead MS is taking what I believe is the high road and doing the right thing.

Knock on wood, my 360 is working fine (besides occasional reading disc errors... yeah I know that's a possible sigh for future issues). Still it's good to know that now I have a few months left on my warranty, just in case something bad happens. That's a nice warm fuzzy feeling...

(via Dan Bartels - Microsoft Extends Xbox 360 Warranty to One Year)

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