Tuesday, July 10, 2012

Having that Win8RP "Freezing" feeling? Put some heat on it... Microsoft has released a Hotfix to resolve the Windows 8/Windows Server 2012 Freezing issue

Within Windows - Hotfix available for Windows 8 freezing issues

"Microsoft’s Tripp Parks tweeted me this morning about a shiny new update (2727113) now available on Windows Update for Windows 8 users. The new update finally resolves the freezing issue on Windows 8, woo hoo! The KB article describes the symptoms and cause as such:


Multimedia or communication activities may cause a computer that is running Windows 8 Release Preview or Windows Server 2012 Release Candidate to stop responding (http://support.microsoft.com/kb/2727113)


On a computer that is running Windows 8 Release Preview or Windows Server 2012 Release Candidate, the system may randomly stop responding (hang) when you work on multimedia or communication activities. This problem may occur during video editing, unified communications, or other multimedia activities.


This problem may occur because of an issue in the interaction between the state-machine driving dynamic tick transitions and the state-machine-driving clock rate changes.


To resolve this problem, install this update on the computer that is running Windows 8 Release Preview or Windows Server 2012 Release Candidate.
Note There is a workaround for this problem that disables dynamic tick. However, disabling dynamic tick reduces battery life and power optimizations. If you applied the workaround, we recommend that you re-enable dynamic tick after you apply this update. To re-enable dynamic tick, type the following command at an elevated command prompt, and then press Enter:

bcdedit /set disabledynamictick no

Update information
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
To resolve this problem immediately, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, go to the following Microsoft website:



Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
To download this hotfix from the MSDN Code Gallery, go to the following Microsoft website:


Note The MSDN Code Gallery displays the languages for which the hotfix is available. If you do not see your language listed, it is because the Code Gallery resource page is not available for that language.

Windows Update
Additionally, this update is available from Windows Update. To install this update in Windows 8 Release Preview or in Windows Server 2012 Release Candidate, follow these steps:
  1. In Control Panel, open Windows Update by swiping in from the right side edge of the screen.
  2. Tap Search. Or, if you use a mouse, point to the lower-right corner of the screen, and then click Search.
  3. Tap Settings. Or, if you use a mouse, click Settings.
  4. In the search box, type Windows Update.
  5. Tap or click Install optional updates.


Article ID: 2727113 - Last Review: July 10, 2012 - Revision: 2.0

  • Windows 8 Release Preview
  • Windows Server 2012 Release Candidate

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