“If you want users to RTFM, write a better FM”
>kloctalk - If you want users to RTFM, write a better FM
“…
In the end, it probably comes down to this: Make tools usable. Then technical communicators can spend more time creating truly helpful help, and less time explaining a bad UI.
If our goal as communicators is not just great help, but a great product, Agile makes more sense than ever. If we want our usability suggestions to be implemented, we need to get developers’ attention while they’re working on that feature. …
…”
This slide made me snort-laugh…
As a “developer” it’s important to not stop at the slide but continue reading. Remember your Doc Team isn’t “a pain,” isn’t “fluff,” isn’t “extra overhead” but are a very important part of the team. They can be your “canaries” and provide that first critical feedback on a new feature or capability (i.e. if you show them something and they fall over dead, you might want to rethink it…).
We all want to provide a great product. I guess the key, for me at least, is to remember what makes sense to me, might not be all that clear to others (NO! Say it isn’t so! lol)
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