Three Year Warranty for Three Red Rings of Death (i.e. XBox360 Warranty Extended to Three years for Three Red Ring Problems)

Microsoft Expands Xbox 360 Warranty Coverage

"REDMOND, Wash. — July 5, 2007 —Microsoft Corp. today announced that it will expand its global Xbox 360™ warranty coverage. Any Xbox 360 customer who experiences a general hardware failure indicated by three flashing red lights will now be covered by a three year warranty from date of purchase. All other existing Xbox 360 warranty policies remain in place.

As a result of what Microsoft views as an unacceptable number of repairs to Xbox 360 consoles, the company conducted extensive investigations into potential sources of general hardware failures.  Having identified a number of factors which can cause general hardware failures indicated by three red flashing lights on the console, Microsoft has made improvements to the console and is enhancing its Xbox 360 warranty policy for existing and new customers.

Microsoft stands behind its products and is taking responsibility to repair or replace any Xbox 360 console that experiences the “three flashing red lights” error message within three years from time of purchase free of charge, including shipping costs. [GD: Emphasis add] ...

For any customer who has previously paid for repair expenses related to the three flashing lights error message on the Xbox 360 console, Microsoft will retroactively reimburse them.

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Nice. I'm glad they are taking strong steps in responding to this 360 issue.

What I like the most is that they are owning up to the issue. I feel that we don't see that enough, where someone (person, company, government, etc) who has done something wrong, made a bad decision or just screwed up, stands up and says, "We screwed up. We are taking reasonability. We're fixing it..."

Anyway, my 360 is well out of its one year warranty, so I was sure it was due to die any day now. Now I need to tell it about this extension, so it knows to not die for another year and a half (cause all devices know to never die during their warranty period... ;)

(via Robert McLaws: Windows Vista Edition - Microsoft Admits Xbox 360 Failures, Extends Warranty)

 

Related Past Post XRef:
XBox 360 Warranty Extended to One Year, Retroactively...